Returns Policy

At LUER, your satisfaction is our priority.

If any part of your order doesn’t meet your expectations, please reach out to us right away quoting your order number. We’re here to make things right and ensure you’re completely happy with your experience.

Should you wish to return your LUER product, simply contact us within 14 days of delivery. As long as the item is unused, in its original condition, and with all original packaging intact (including labels and paper wraps), we’ll gladly process your return. Please note that for non-faulty returns, we kindly ask that you cover the return label fee. Items returned with damaged packaging may incur a handling charge, which will be assessed on a case-by-case basis.

For more information on how to process your return, simply email our customer care team at hello@lueryoga.com.

For non-faulty items, please kindly note that we will not be able to cover return shipping or replacement shipping.

Until the package reaches us, it remains your responsibility, so please retain proof of postage. We also recommend insuring the goods for their full value during their return journey. Unfortunately, we cannot accept liability for lost or damaged goods.

Faulty Products

In the rare instance that your LUER product arrives with a defect or fault, please reach out to our support team at hello@lueryoga.com. We’ll look into the issue immediately.

To help us resolve this quickly, please include:

• A detailed description of the fault
• Photographic evidence of the issue

We kindly ask that you report any concerns within 14 days of delivery.